Frequently asked questions
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1. Where is your store or showroom located?
A: We are an online store. Please read about us.
2. When do I pay for my order?
A: You pay prior to delivery. A CoffeeTable2go representative will contact you to arrange payment.
3. What forms of payment do you take?
A: We accept VISA, MasterCard and American Express.
4. How soon can I have my items delivered?
A: We offer free delivery across the US. To find out more, please see our delivery information
5. Why is your furniture so inexpensive?
A: We are an online store that ships direct from the manufacturer. No retail mark-up! Also, after several years
we've developed priority relationships with our suppliers which allows us to pass the savings on to you.
Please read about us for more information.
6. What type of wood is my item made out of?
A: Our pieces are made from solid wood oak, birch, pine, rubber wood. Some items also contain a mixture of processed and pressed woods. To inquire about a specific piece please provide your CoffeeTables2go.com representative with the model number.
7. Why are there so many different companies on the web advertising the same thing?
A: While we know you have options when shopping for coffee talbles online,
CoffeeTables2go.com has few competitors when it comes to matching our price and Customer Satisfaction Checklist:
- Free delivery
- Refund/exchange policy
- Better Business Bureau member
- Record of service
8. Does Free Delivery come with set-up and assembly?
A: Since we ship nationwide, we do not offer assembly services. All our products require light assembly and all
materials and instructions are provided with the package.
9. What kind of warranty do I receive? What if I don't like my items once they are delivered?
A: Your satisfaction is guaranteed with CoffeeTables2go.com's simple warranty program with refunds and exchange policies included. Please see our warranty section.
10. How do I place my order?
A: Fill out our order form or call us at 1.866.390.3495. An CoffeeTables2go.com representative will promptly contact you to set up a convenient delivery time.
11. I opened my box and one of my items was damaged. What do I do?
A: Please email our customer service with the model number and your contact information. An CoffeeTables2go.com representative will schedule an exchange of the item(s). You may also call CoffeeTables2go.com about your damaged item(s). Please see our contact information.
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